Program Manager, Operations


Reports to:   Director, Technical Operations, Oil & Gas Division

Based in:      Ottawa, Ontario, Canada

Term:           Full time

Nanometrics oil and gas operations team has an opening for a highly qualified, experienced and motivated program manager to establish and oversee a system utilized by operational teams to deliver mission-critical seismic monitoring solutions and services. The successful candidate will introduce and manage light-weight processes, tools and workflows required to ensure highest quality service and data products are delivered in a scalable, consistent, safe and cost effective manner. The incumbent will be required to gain an in-depth understanding of the Nanometrics service product lines and associated deliverables in order to create and maintain the structure required for effective delivery.

Responsibilities:
  • Develop, implement and maintain workflow management systems for the Nanometrics service product lines.

  • Identify, track and drive improvements in all aspects of service delivery using periodic internal reviews, senior management observations and customer feedback. Ensure operational functions are positioned to enable scalable growth, consistent customer experience/product quality and operational risk/costs management.

  • Manage seismic monitoring project lifecycle across all operational teams. Ensure service product lines, deliverables and team responsibilities are well defined and articulated technically and commercially.

  • Develop, implement and manage resource (staffing) management system across network operations, data analysis and field operations teams.

  • Oversee introduction of a fixed asset tracking system and development of associated processes to streamline seismic equipment management and maximize its utilization.

  • Develop and oversee new product introduction function to manage controlled transfer of new products, technologies and features into the production environment with minimum impact on client deliverables.

  • Prepare and develop reporting for all customer service metrics and KPIs used to support management decision making and provide value added analysis.

  • Oversee selection and implementation of software tools required to manage project workflows, 24/7 on-call function, HSE systems and task/project management with the goal of increasing client satisfaction or reduce service delivery costs.

  • Oversee HSE system evolution and improvement initiatives assigned to the operations team.

  • Develop, implement and maintain external contractor approval and certification system to ensure consistent service delivery that meets outlined performance metrics.

  • Partner with the Technical Operations Director to drive and manage service product line roadmap definitions with various partners, stakeholders and teams.

  • Conduct regular review meetings with operations team leads and senior management to provide insight into current and forecasted performance and identify possible risks.

  • Other duties as assigned

Qualities:
  • Excellent negotiation and conflict resolution skills as well as the ability to build consensus and obtain buy-in across multi-functional teams is a key requirement

  • Self-motivated, innovative and solutions-oriented

  • Strong organizational and interpersonal skills

  • Strong critical thinking abilities and multitasking skills, with the ability to make important decisions quickly and independently

  • Strategic approach towards business planning and mission critical operations management

  • Strong leadership skills

Qualifications:
  • Bachelor's degree or equivalent in an analytical discipline such as business, technical operations, engineering or related.

  • 5-10 years experience in services-oriented roles including project or product management, professional services delivery, technical customer support etc.

  • Strong analytical, synthesis and problem solving  skills; ability to plan, organize and prioritize effectively and make sound, logical decisions.

  • Passion for customer service, building processes and developing an organization that will exceed client expectations.

Assets:
  • Experience with leading and developing client satisfaction surveys.

  • Experience with Agile/Scrum methodology.

  • Customer-facing experience in providing services to oil and gas clients.

  • Familiarity with seismic monitoring product delivery, processing techniques and data interpretation is an asset as is general background in earthquake seismology.

  • Experience working with the following software packages: JIRA, Kayako, Wrike, Basecamp, ProntoForms, OpsGenie, PagerDuty, SalesForce.

Why Nanometrics?

  • Outstanding people: Collaborate with the industry’s top minds.

  • Work with a purpose: Work that has a global impact with the opportunity to make a difference.

  • Excellent benefits: RRSP matching, health/dental benefits and education assistance.

  • Strong work/life balance:  Located on the edge of the Greenbelt, close to biking paths and bus routes, and a short commute to many nearby residential areas.

Nanometrics is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. Nanometrics is also committed to providing accommodations throughout the interview and employment process.  If you require an accommodation we will work with you to meet your needs.