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How we protect personal information


Last updated on 17.10.22

Nanometrics Inc. (“Nanometrics”, “we”, “our”, or “us”) is committed to protecting the privacy of the users of our websites, services, applications, and social media postings and platforms, including prospective and current customers, employees, and commercial associates, partners, or contacts (“you”). This policy describes the types of personal information we may collect, and also sets out how we collect, use, disclose, and protect your personal information.

Information We Collect

Personal Information

"Personal Information" means any information relating to or about an identified or identifiable person, such as yourself. This might include items such as names, phone numbers, email addresses, and online identifiers such as cookies or Internet Protocol ("IP") addresses. This Personal Information might be explicitly provided to Nanometrics by you, or might be collected by Nanometrics through third parties or through Nanometrics' sites or applications.

Nanometrics collects the following Personal Information:

  • Information Provided to Nanometrics for Product and Services. In connection with delivery of our services and products, Nanometrics collects and uses customer Personal Information. The collection and use of this information is in strict accordance with any agreements between Nanometrics and its customers.
  • Automatic Collection of Technical Data by Nanometrics. Nanometrics may collect technical data about you when you browse our website or use any of our online services. This technical data is information automatically sent when you visit Nanometrics’ sites that does not, by itself, identify a specific individual but which could be used to indirectly identify you. The information automatically collected, may include IP address, browser type, browser language, and the date and time of your request. Gathering this information helps us improve and ensure the correct functionality of our website and services. It also allows us to better understand you, our other users and customers.
    • Website Cookies: Nanometrics collects information about your use of our websites through cookies. The purpose of these cookies is to operate and improve our website and to simplify the interaction with you. When you visit the Nanometrics’ website, our servers send a cookie to your computer or mobile device to help personalize your experience and advertisements. Cookies help us better understand user behaviour and facilitate the effectiveness of advertisements. For more information about the role of cookies on our website and how cookies work, visit all

      Most modern web browsers (including mobile web browsers) provide configuration settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all the features available through our websites. Information on our use of cookies can be found in our Cookie Policy, located here:

      Please note that by disabling your browser's cookies and other technologies, some features of our website and services will be disabled, which may limit the functionality we can provide when you visit our site.
    • Email communication: Pixel tags and cookies are used in Nanometrics’ marketing emails in order to track your interaction with those communications, such as when you open the email or click a URL link that’s embedded within them. When recipients click on one of those URLs, they pass through a separate web server before arriving at the destination page. To learn more about Pixel tags, additional information can be found by visiting

      We use tools like pixel tags and cookies so that we can determine interest in particular topics and measure and improve the effectiveness of our communications.
  • Information Collected through Social Media. The Nanometrics website includes social media features either hosted by third parties or hosted directly on our site. These features may collect your IP address and which page you are visiting on our site, and may set cookies to allow its features to function properly. Your interactions with these social media features are governed by the privacy policy of the organization providing it. For example, if you create or log into your account through a third-party social networking site, Nanometrics may have access to certain information from that site, such as name, account information and associates, in accordance with the authorization procedures determined by such third-party social networking sites.
  • Information Collected from Other Sources. Nanometrics may also collect Personal Information such as full name, company of employment, contact information, country of residence and other self identifying information to help us correct or supplement our records, improve the quality of our services or personalization of our customer support. This information is also utilized in the detection and prevention of fraud. In order to provide improvements to Nanometrics’ services and support, we may engage the services of third-party vendors. These third-party vendors may need to collect Personal Information to provide services to Nanometrics.
  • Information Provided to Nanometrics for Employment Reasons. Nanometrics collects and processes Personal Information obtained directly from current or prospective employees for the purposes of human resource management including hiring, deployment, compensation, benefits, leave management, performance management, discipline and termination, as well as emergency contact communications. Nanometrics collects Personal Information as required by taxation law and as necessary to manage the workforce and contact employees.

Non-Personal Information

Nanometrics may also collect information that does not personally identify you (“Non-personal Information”) but does relate to you. This non-personal Information can include information that personally identifies you in its original form, but has been modified through aggregating, anonymizing or de-identifying such information, in order to remove any personal identifiers such that the end result is not Personal Information.

How we Use Personal Information

Nanometrics uses your Personal Information to facilitate the following:

  • Personalize Offerings: To help us personalize our product and service offerings, websites, support services, and advertising.
  • Request Fulfillment: To fulfill requests for products, services and support and communicate about those requests.
  • Product, Service, and Marketing Improvement: To improve our products, services, and marketing efforts and other offerings and to ensure they are functioning as intended.
  • Promotional Messaging or Advertising: With approved consent, Nanometrics uses contact information to recommend products and services that might be of interest to you. This includes marketing and advertising messages such as newsletters, announcements, or special offers or to notify you about our upcoming events.
  • Protection: To protect the security and integrity of our websites, support, services, and our business.
  • Legal: To comply with legal and/or regulatory requirements, to enforce our terms of service, and to prevent malicious and criminal acts like fraud.
  • User and Customer Responses: To respond to form submissions, comments, questions, inquiries, applications, or other feedback you provide us.
  • Employment Applications: In connection with a job application or inquiry, you may provide us with data about yourself, including your educational background or resume and other information. We may use this information throughout Nanometrics, its subsidiaries and affiliates, and its joint ventures for the purposes of recruitment, employment consideration, hiring, and for monitoring and improving our employment and recruitment processes.

Disclosure of Personal Information

Nanometrics discloses Personal Information as follows:

  • To Affiliates: Nanometrics may disclose Personal Information to its subsidiaries and affiliates for the purposes of providing services to you, such as by connecting you with our subsidiaries or affiliates in your local country.
  • To Third Parties: We will only share Personal Information to third-party vendors and service providers that work with Nanometrics to help us provide products, support, or services in accordance with our respective agreements. We will ensure appropriate contractual clauses are in place to ensure compliance with data protection legislation. For more information, please see the “International Transfer and Storage of Personal Information” section of this privacy policy.
  • For Legal Reasons: Nanometrics may disclose Personal Information:
    • to comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law;
    • to enforce or apply our terms of use and other agreements, including for billing and collection purposes; or
    • if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Nanometrics, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
  • Through Third-Party Website Links, Services, and Applications: Use of the Nanometrics’ website or services may link to third party web websites, services, and applications. These links are provided only as a convenience and are not under the control of Nanometrics. As a result, Nanometrics is not responsible for any Personal Information collected through these means. Information collected is governed through the third party's website's privacy policy. Any interactions you have with these web websites, services, or applications are beyond the control of Nanometrics.

Transfers of Personal Information

We may transfer Personal Information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties that we use to support our business (such as analytics and search engine providers that assist us with website improvement and optimization).

Nanometrics may transfer Personal Information from your home country to other locations across the world in order to facilitate our global operations. In particular, we utilize service providers in Canada, the United States, Europe, Asia and other regions of the world. While outside of your home jurisdiction, Personal Information will be subject to the laws of the country in which it is processed, which may not be as protective as the laws of your home jurisdictions. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your Personal Information through the laws of the foreign country. You should note that Canada has obtained an “adequacy” decision from the European Commission, but the United States has not. Many of our service providers offer information regarding their treatment of your personal information. This includes but is not limited to the following service provider documentation at the below links:

You are welcome to contact us to obtain further information about Nanometrics’ policies regarding service providers. Please see the “Contact Us” section for information on how we can be reached.

By submitting your personal information or engaging with the website, you consent to this transfer, storage, or processing.

Data storage, retention and archiving

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your Personal Information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

Security measures taken to protect Personal Information

The security of your Personal Information is very important to us. We use physical, electronic, and administrative measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your Personal Information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. Do not share your password(s) with anyone. We also urge you to use caution when sharing information in any public forum such as social media posts.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our website or services. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website or on our applications or services.

Personal Information Breaches

Nanometrics is committed to the continued security of any Personal Information collected, used, or disclosed by Nanometrics. A “Personal Information Breach” is a breach of our protocols, resulting in the unauthorized access to, or use, disclosure, destruction, loss, or alteration of, Personal Information.

Subject to and in accordance with applicable laws (including Articles 33 and 34 of the (General Data Protection Regulation) (“GDPR”), in the case of a Personal Information Breach, we will notify affected individuals (where Nanometrics is a controller), relevant data controllers (where Nanometrics is a processor), and the relevant supervisory authority (where Nanometrics is a controller) of any such breach without undue delay.

GDPR Compliance

Nanometrics is in compliance with Regulation (EU) 2016/679 General Data Protection Regulation as set forth by the European Parliament. Through this regulation, Nanometrics is mandated to protect the Personal Information and privacy of EU data subjects. If there is any conflict between the policies in this Privacy Policy and GDPR, the GDPR principles shall govern.

Your Privacy Rights

Subject to applicable law, you may have some or all of the following rights regarding Nanometrics’ collection, use, and disclosure of your Personal Information. If you would like to obtain further information or exercise any of the following rights, please contact Nanometrics by mail at: 3001 Solandt Rd, Kanata, ON Canada K2K 2M8.

  • Right to Consent: Before collecting and using your Personal Information, Nanometrics will obtain your consent. At any point in time, you can revoke consent and Nanometrics will stop using and processing your Personal Information.
  • Right to Inquire: Nanometrics commits to resolve complaints about your privacy and our collection/use of your Personal Information. If you have an inquiry or complaint regarding this Privacy Policy please contact us.
  • Right of Access: At any point in time, you can confirm your Personal Information is being processed and request to access your Personal Information.
  • Right to Rectification: If any Personal Information is inaccurate or incomplete, you can request that Nanometrics correct the Personal Information. When this occurs, Nanometrics will notify third parties who have access to the Personal Information of the change.
  • Right to Erasure: You have the right to request that Nanometrics erase all of your Personal Information on a number of grounds, including if the Personal Information is no longer necessary for its original purpose or if you withdraw consent. If Nanometrics receives a request, we will inform all third parties who have the Personal Information of this request.
  • Right to Restrict Processing: Even if Personal Information is still stored by Nanometrics, now or in the future, you can request Nanometrics stop using or processing your Personal Information.
  • Right to Data Portability: You have the right to transfer your Personal Information from one electronic processing system to another.
  • Right to Object: You have the right to object to your Personal Information being processed for profiling, direct marketing, scientific research, and statistics.
  • Rights Related to Automatic Decision Making and Profiling: At any point in time, you can contact a Nanometrics representative to express your point of view, challenge an explanation of the use of your Personal Information, or otherwise obtain further information on automatic data processing.

Requests and Inquiries

In regard to your rights to voice questions and make requests regarding our privacy practices, Nanometrics will respond to requests within 30 days. However, Nanometrics may limit or deny a request in certain circumstances, such as if the law permits or requires us to do so, if the request infringes on the privacy of other individuals, if the request is unfounded or excessive, or if we are unable to verify your identity.

If the volume or complexity of the request requires internal processing at Nanometrics beyond 30 days, Nanometrics will inform you within 30 days of the reasons for an extension and may charge a reasonable fee to cover any associated costs.

Privacy Policy Updates

Nanometrics periodically reviews and updates this privacy policy. A change to this policy will be posted via the “Last updated on” date found at the top of this policy, which indicates when the policy was most recently updated.

Contact Us

For more information please contact Nanometrics by mail at: 3001 Solandt Rd, Kanata, ON Canada K2K 2M8.